FAQ
Common questions about Icebreaker, data, security, and teams.
How is Icebreaker Teams different from LinkedIn Recruiter?
LinkedIn Recruiter gives you access to all of LinkedIn and lets you send InMails to strangers. Icebreaker Teams focuses on warm paths -- people your team already has a relationship with. The result is higher response rates and better signal on fit, at the cost of a smaller addressable pool. The two tools are complementary: use Icebreaker first to find warm candidates, then LinkedIn Recruiter for volume when warm paths do not exist.
What data does Icebreaker access from connected accounts?
When you connect LinkedIn, GitHub, or X/Twitter, Icebreaker syncs your connection graph -- the people you are connected to and basic public profile information. We do not access private messages, DMs, email addresses from social platforms, or any content you have not made public.
Is Icebreaker SOC 2 certified?
Yes. Icebreaker achieved SOC 2 Type I certification in May 2024. You can learn more at secureframe.com.
Can candidates see that I have looked at them?
No. Searching for someone in Icebreaker does not notify them. Candidates only hear from you if you request an introduction or reach out directly.
What happens when a teammate leaves the company?
When a team member is removed from your workspace, their network is no longer included in team searches. Their historical connections are not retained in your team graph.
How fresh is the data?
Icebreaker syncs your team's graphs periodically. Most changes -- new connections, updated roles -- are reflected within a few days. You can re-sync any time from Linked accounts, the Chrome extension, or by asking your agent.
We are a small team. Is Icebreaker Teams still useful?
Yes, though results improve significantly with more connected teammates. A two or three-person team will see a meaningful network, but adding five or more people with active professional networks dramatically expands coverage.
Can I use Icebreaker Teams for sales prospecting, not just hiring?
Yes. The same search and warm intro workflow works for prospects, partners, and investors. See Sales and BD, Fundraising, and Investors.
How do I get a team subscription?
Reach out at [email protected] or contact your account manager. You can also start a trial directly at app.icebreaker.xyz.
Where are integrations?
See Integrations for Slack, Ashby, and email.
How is my data handled?
See Privacy and data.
Updated about 9 hours ago